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A Guide for IT Leaders:

Tuning your ITSM into a hybrid digital workspace
 

The onset of the pandemic and the subsequent response by governments all over the world changed the way we live and work. For most employees around the globe, the world of work has always revolved around a cubicle with a desktop. Before the pandemic, IT departments managed secured office networks, delivered walk-up IT support and services, resolved incidents with physical meetings and war-rooms, and did other inperson work.