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  • Tech Journalist

eGain Achieves FedRAMP Authorization with IRS sponsorship

eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced it has achieved authorization from the Federal Risk and Authorization Management Program (FedRAMP). eGain’s sponsoring agency is the Internal Revenue Service (IRS). The IRS is modernising taxpayer experience with eGain’s digital-first, knowledge automation solutions.

FedRAMP is a government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardised approach to security and risk assessment for cloud technologies and federal agencies. It enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions.

eGain FedRAMP solution uniquely enables government agencies to easily deliver digital-first experiences at scale – powered by AI, knowledge, and analytics. No other provider offers as comprehensive a set of product capabilities on an open, secure cloud platform as eGain does to digitally transform citizen experiences and empower associates across the agency.

“We are delighted to achieve FedRAMP authorisation and thank the IRS for sponsoring us,” said Ashu Roy, eGain CEO. “Digitalisation of government is a priority for the Biden administration and we look forward to partnering with innovative agencies like the IRS in this effort.”

More information

About eGain

Our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Infused with AI and pre-connected with leading CRM and contact center systems, eGain’s top-rated customer engagement platform easily enables customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit


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