How Management Innovation makes switching platforms very easy
Over the last ten years, everything has been moved to the cloud, and end-user organisations have invested heavily in the digital revolution. Speculations arise that 2023 will see a new trend likely to invigorate the market, determining a big shift to UCaaS.
Companies bought communication platforms during the pandemic. Organisations still want to include their voice to take full advantage of business and operational requirements.
In such a sense, a simple, fast, and affordable way to manage carriers, phone numbers and UCaaS integrations could become the new technology. A UK-based cloud calling innovator, Callroute is the first in the world to offer a fully integrated white-label service proposal.
Investors are no longer experiencing growth, so there will likely be a lot of M&A in the coming years, which prompted the launch of new platforms. Some disagree and look for other options. However, all available migration products tend to be data-based rather than voice-based and only support individual platform-based migrations rather than a system-wide solution.
Telcos invested in their technology and automated direct routing for Teams, creating another for Zoom. Other third parties offer similar integrations with certain UCaaS platforms.
In the case of a large acquisition, customers can connect multiple SIP trunks and Teams tenants to Telco and deliver calls at a pace that suits them. They don't need to make separate number ports or buy additional services; they can transfer the selected numbers by numbers or intervals. It's easy and smooth.
In the coming months, companies will realise that it is in their best interest to start remapping their digital journey, and smart MSPs should position themselves to take advantage.
During the beginning of the Pandemic year 2019, many companies signed two or three-year contracts, and they may not be happy with the platform they are currently using. Others are under pressure to move due to supplier acquisitions and mergers. Companies who source for cloud companies later find that moving is very painful. If you offer them a tool that makes it easier, they are more likely to choose it.
UCaas Integration encouraged companies that with their product, they only have to press two buttons, and Ucaas will transfer the numbers of the organisations to a new service provider. It doesn't matter what their phone status is, if they have multiple UCaaS platforms or teams, or if their PBX is on-premises, they can connect them all to the cloud and connect them all.
What could happen in the next few years
Despite everything, won't the popularity of voice services decline?
Who says there will be demand even in a few years?
A company still needs voice services to offer high-quality customer service. It always plays a role in a wider, modern multi-channel communication infrastructure.
With the registered 270 million Microsoft Teams users, about 100 million have the necessary licenses from Microsoft to use Teams for PSTN calls, but only 12 million have. The world is much bigger than 12 meters, so there are many opportunities for others.
If companies are willing and able to move their phone services between platforms easily and at will, the next few years look exciting.